These conditions are governed by Portuguese law. In the event of a dispute, the consumer may have recourse to Alternative Dispute Resolution organisations.

Lisbon Consumer Conflict Arbitration Centre

Tel: 218807030

Email: juridico@centroarbitragemlisboa.pt

www.centroarbitragemlisboa.pt                                                             

Coimbra District Conflict Arbitration Centre

Tel: 239821690

Email: geral@centrodearbitragemdecoimbra.com

www.centrodearbitragemdecoimbra.pt

Porto Consumer Information and Arbitration Centre

Tel: 225508349

Email: cicap@mail.telepac.pt

www.cicap.pt

Vale do Ave Consumer Conflict Arbitration Centre / Guimarães Arbitration Court

Tel: 253422410

Email: triave@gmail.com

www.triave.pt

                                                                                                 

Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court) of Braga

Tel: 253617604

Email: geral@ciab.pt

www.ciab.pt

CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Centre

Tel: 289823135

Email: cimaal@mail.telepac.pt

www.consumidoronline.pt

Consumer Conflict Information Centre of the Autonomous Region of Madeira

Tel: 291215070

Email: centroarbitragem.srias@madeira.gov.pt

www.srrh.gov-madeira.pt/in%C3%ADcio/tabid/292/Default.aspx

For the other municipalities and in the Autonomous Region of the Azores:

CNIACC - National Centre for Consumer Conflict Information and Arbitration

Tel: 213847484

Email: cniacc@fd.unl.pt

www.arbitragemdeconsumo.org

Online dispute resolution:

Online support is available for resolving national and European Economic Area disputes related to online purchases of goods and services, through mediation, conciliation and/or arbitration.

Dispute Resolution Platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT