These conditions are governed by Portuguese law. In the event of a dispute, the consumer may have recourse to Alternative Dispute Resolution organisations.
Lisbon Consumer Conflict Arbitration Centre
Tel: 218807030
Email: [email protected]
Coimbra District Conflict Arbitration Centre
Tel: 239821690
Email: [email protected]
www.centrodearbitragemdecoimbra.pt
Porto Consumer Information and Arbitration Centre
Tel: 225508349
Email: [email protected]
Vale do Ave Consumer Conflict Arbitration Centre / Guimarães Arbitration Court
Tel: 253422410
Email: [email protected]
Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court) of Braga
Tel: 253617604
Email: [email protected]
CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Centre
Tel: 289823135
Email: [email protected]
Consumer Conflict Information Centre of the Autonomous Region of Madeira
Tel: 291215070
Email: [email protected]
www.srrh.gov-madeira.pt/in%C3%ADcio/tabid/292/Default.aspx
For the other municipalities and in the Autonomous Region of the Azores:
CNIACC - National Centre for Consumer Conflict Information and Arbitration
Tel: 213847484
Email: [email protected]
Online dispute resolution:
Online support is available for resolving national and European Economic Area disputes related to online purchases of goods and services, through mediation, conciliation and/or arbitration.
Dispute Resolution Platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT