Emoji%20Pre%C3%A7os.png Prices

The prices indicated on this website include VAT at the legal rate in force and will be correctly itemized on the invoice.

Any spelling errors in the marking of items may be grounds for cancellation of the order, if the customer does not agree with the real price. 

Emoji%20Cart%C3%A3o%20Cr%C3%A9dito.png Payment

We have the following payment methods: 

       

As for payment via bank transfer, there is always a 2/3 day delay period for payment confirmation for situations where the transaction is carried out between different banks. 

The order is only processed after payment confirmation. 

Emoji%20Certo.png Warranty

Non-consumable movable goods are guaranteed for two years, under the conditions of use and care provided for in the respective instructions. 

The customer must keep the informative documents that prove the purchase of the item in order to activate the warranty. 

Warranty can be triggered in the following situations where the article: 

  • Does not fulfill its functions;  
  • It is substantially different from what has been advertised/demonstrated; 
  • Defective or sudden failure; 
  • Poorly installed by the consumer, if he has completely followed the assembly instructions. 

For cases where the warranty is activated, the replacement/repair must be completed within a maximum period of 30 days.

Emoji%20Informa%C3%A7%C3%A3o.png Changes

Because it is a website, we reserve the right, without prior notice, to change the prices, postage or any other value indicated here, as well as the carrier or transport company. 

Changes may occur at the level of description, packaging, technical specifications of the articles. These changes will not result in any reduction in the quality and efficiency of the product. 

Any dissimilarity verified between the product and the photograph in the catalog does not determine the loss or decrease is quality. 

If you notice any difference between the purchased/advertised product, please contact 244 233 085 or send an email to the following address: apoiocliente@lojaortopedica.pt. 

 Shipping Orders

Delivery date for orders varies depending on the product you want to purchase. This information is explicit on the article page. 

If there is any extension of this delivery time, our Customer Service department will inform you about the status of your order.

In situations where an order has multiple items, the delivery time forecast corresponds to the longest time between items. 

Our supply capacity is limited to the availability of existing stock. In the event of a stockout, the customer will be notified by our customer support department via email or telephone about the status and expected delivery date of the order. The items will be shipped from our warehouse and the customer will receive information by email indicating that shipment. 

If you want more information about delivery, transport and exchanges/returns Click Here!

 Transport

Shipping costs are calculated by our website at the time of checkout.

box.png  MRW%20Logo.jpgMinimum value of 3.99€ (Valid for Mainland Portugal)

free-delivery.png Deliveries to mainland Portugal over 80€ are free.

For orders free of postage costs, the order will be shipped by a carrier chosen by our shipping department. 

Below you can check the carriers responsible for our shipments according to the zones: 

Mainland Portugalportugal.png    MRW Logo.jpg 

Islands           CTT Expresso.png

We ask that you check the external condition of the packages upon reception. If you notice any anomally (damaged boxes, wet boxes or the number of boxes received different from the number mentioned in the delivery note), please note on the receipt. 

Delivery services have national coverage and are processed on BUSINESS DAYS between 9:00 AM and 7:00 PM. 

Orders are always shipped from our warehouse accompanied by the invoice. This, most of the time, goes inside a plastic bag on the outside of the package. The invoice can also be placed inside the package.